Booking Terms and Conditions

Pool Farmhouse Caravan and

Terms & Conditions

Thank you for choosing to stay with us at Pool Farmhouse CL, we hope you enjoy your stay.

Please find below the terms and conditions applicable to our site. We abbreviate Certificated Location to ‘CL’. We use the word ‘outfit’ as a generic term to describe a motorhome or a caravan towed by a car.

Our operating certificate is issued by the Caravan and Motorhome Club under Paragraph 5 of the First Schedule of The Caravan Sites and Control of Development Act, 1960.
Our CL operates by the following Caravan and Motorhome Club rules:

  • Only members of the Caravan and Motorhome Club on producing their membership cards may be accommodated on the CL, for the purposes of recreation.
  • Not more than 5 caravans, motor caravans or trailer tents may be stationed on the CL at any time.
  • No caravan or motor caravan shall be allowed to stay for more than 28 consecutive days.
  • No tent camping to be allowed on-site (only a small single-berth pup tent ancillary to the main outfit can be accepted).

Fees & Deposits
With effect from 1st December 2019, our basic pitch fees are as follows:-. £17 per night. Single nights £20. 7 nights £110. Price is per outfit for up to two people, including electric hook-up. At Owners discretion, Single Night Fees do not apply to regular customers or multiple bookings including additional stays of 3 nights or more with appropriate refund on site. If you need to cancel your booking please notify us as soon as possible so that we may re-offer the pitch. A single night fee does not apply to regular customers or when combined with longer stays.

We operate a third party online availability and booking service which has a one-time Booking Fee of £1. For one-night stays, the full fee of £21 is payable at the time of booking, otherwise, a deposit of £21 is payable at the time of booking.   Once we confirm your booking, your deposit payments are non-refundable and non-transferable. The balance of your pitch fee is payable 10 days before your arrival day. Late online bookings within 10 days of arrival are payable in full on booking. (Or on arrival if same day by cash or cheque payable to “C&A Jackson”)

If you choose to leave early, your pitch fee is not refundable or transferable (in practice, our experience is the opposite – many people ask to extend their stay here longer than their original booking).

Three or more outfits arriving together will be required to pay the balance of their pitch fee in full 1 month before arrival. This is non-refundable and non-transferable. (Our experience is that large groups are more likely to cancel if one of the group falls ill, and the impact on our business is greater than an individual cancellation.)

Adults Only Site.

 Pool Farmhouse CL is a very quiet “Adults Only” site and Orkney is not normally seen as a “family” holiday destination. We do, on occasions by special arrangement, allow a child, for example, to accompany parents/grandparents that have special interests, for example in archaeology or bird watching. Contact us with any special requirements in this regard.

PLEASE NOTE:- We require the use of Green (Organic) Toilet Fluid to avoid damaging our waste disposal septic tank system.

Please ensure you are using organic fluid in your toilet or it is empty prior to arrival. Organic fluid is available on site for sale in small “4 uses” bottles and larger 2ltr bottles

Arrival & Departure
Call at the house before sitting and we will give you guidance regarding sitting, in particular, to show you the hard-standings during wetter months. You are required to produce your Caravan and Motorhome Club membership card on arrival.  If you cannot prove current membership of the Club, we reserve the right to ask you to leave, and your deposit will be forfeited.

Please arrive after 2 pm and vacate your pitch before 12 noon on your day of departure. We will do our best, where possible, to accommodate earlier arrivals or later departures. Our main concern is to have no more than 5 outfits on-site at any one time.

Dogs and other animals
We allow a maximum of 2 dogs per outfit. You are required to keep your animal(s) under close control at all times and clean up after them.

Visitors
Within reason, you are welcome to have day-time visitors during your stay.  Please let us know that you are expecting them and provide a list of names and addresses, so that we can account for everyone on-site in an emergency. We also need to discuss where they are to park their vehicles.  Our guests are responsible for the behaviour of any visitors (including animals) they invite.  This is a quiet adult’s only site and our main concerns are safety and that visitors do not disturb fellow guests.

Cars
CLs are intended for recreational purposes and our expectation is that guests bring one car as the towing vehicle.  Large motorhomes occasionally bring a car as a ‘run-around vehicle.  If you wish to bring more than one car, please arrange this with us in advance.  We will require the registration numbers of the additional cars so that we know “who’s who” on site.  We do not allow charging of electric cars as it would not be economic, based on our low nightly pitch-fee.

Electric Supply
As a result of the length of the electricity supply line we have only 10A hook-ups and some domestic appliances are not suitable for use on-site. Please alternate the use of any appliances that draw large amounts of current. We charge a flat-rate pitch fee inclusive of ‘reasonable use’ of electricity inside caravans or motorhomes.  We do not permit charging of electric cars or using electricity to heat awnings as we believe this is not ‘reasonable use’.
For economy and fire safety, please switch appliances and heaters off unless you are on site.

 Fire Safety

Please ensure that you observe the Fire Safety Rules of maintaining 6 meters between units.

Minimum Stay/Busy Periods
Water and waste removal costs make short stays unviable for us. Pool Farmhouse CL is an ideal base for exploring Orkney by day trips and very popular at certain times, e.g.  during Festivals, that we may only take advance bookings from people planning to ‘stay for or pay for more than just a few nights over a period. The minimum length of stay varies between 3 and 7 nights, depending on the popularity of the period. If your schedule does not allow you to stay in Orkney for three nights we will try to accommodate you with a provisional booking that would be confirmed/declined seven days before arrival

Behaviour
In line with Caravan and Motorhome Club rules, we reserve the right to refuse acceptance or to terminate the visit of any person whose conduct, or that of their animals, is detrimental to us or to our other visitors.

Special Needs or Disabilities
We will do our best to accommodate special needs or disabilities. Please explain your needs at the time of booking in case we need to make special arrangements.

Loss & Damage
We will not be held responsible for any loss or damage, however, caused, to your property or vehicles or any injury to you or your visitors whilst on our property or staying on our CL.

Photographs
We sometimes take photographs of the CL for our Facebook page or website. Please let us know if you would prefer that we don’t include you.

We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

Please familiarise yourself with the Caravan and Motorhome Club’s guidance for staying on a CL on pages 270 & 271 of 2019/2020 Sites Directory & Handbook Top of Form

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