Pool Farmhouse Caravan and Motorhome Club Certificated Location
Pool Farmhouse, Grimness, St Margaret’s Hope. ORKNEY, KW17 2TH
01856 831700
ADDITIONAL HEALTH PRECAUTIONS OR BOOKING REQUIREMENTS MAY BE IN PLACE
Please see website for more details. www.motorhomeorkney.co.uk
Terms & Conditions
Thank you for choosing to stay with us at Pool Farmhouse CL, we hope you enjoy your stay. Please find below the terms and conditions applicable to our site. We abbreviate Certificated Location to ‘CL’. We use the word ‘outfit’ as a generic term to describe a motorhome or a caravan towed by a car. Our operating certificate is issued by the Caravan and Motorhome Club under Paragraph 5 of the First Schedule of The Caravan Sites and Control of Development Act, 1960. Our CL operates by the following Caravan and Motorhome Club rules: Only members of the Caravan and Motorhome Club on producing their membership cards may be accommodated on the CL, for the purposes of recreation. Not more than five caravans, motor caravans or trailer tents may be present on the CL at any one time. No caravan or motor caravan shall be allowed to stay for more than twenty-eight consecutive days. No tent camping is allowed on site (only a small single-berth pup tent ancillary to the main outfit can be accepted).
Pool Farmhouse Orkney CL is a very quiet, peaceful dog-friendly site. As we have limited personal mobility and availability at times and to avoid undue disturbance for those staying on the CL, our CL is closed to anyone who does not have a prepaid confirmed booking.
Fees, Payments & Cancellations
With effect from 1st October 2022, our basic pitch fees are as follows: -. Single night £25 (when available). Longer stays £20 per night. When in place, Minimum 3-night booking/Minimum fee £60. 7 nights £125. The price is per outfit for up to 2 people and includes electric hook-up and up to 10 kWh of electricity per night. Any additional electricity used is to be paid for at cost before departure from the site. Any additional people or visitors staying overnight are £4.50 per person per night payable at the site. We reserve the right to impose or remove a “Minimum Stay” condition at any time. If a minimum stay period is operating, shorter stays may be added to a booking within 14 days of the initial minimum stay to allow visits to other islands or places and a return to be close to the ferry terminal before departure. Contact us if you may have this requirement.
All bookings are to be made online through our website www.motorhomeorkney.co.uk. A non-refundable £25 Stripe payment is required at the time of booking with any outstanding balance payment for your stay being made in full by bank transfer within 24 hours. Please do not make a booking if you are unable to make a full payment by bank transfer of the balance required within 24 hours. Your booking will be automatically cancelled. Changes of dates from those booked will be accommodated subject to availability but refunds for reductions in duration of stay will be subject to the same rules as cancellations.
Cancellations. Although we are a Caravan and Motorhome Club CL, we are independent businesses not financially linked to the Club and are only allowed to operate 5 pitches. A cancellation can result in the loss of 20% of our income. As visits to Orkney are normally planned well in advance, it may not be possible to rebook a cancelled pitch. You are advised to take out travel insurance to cover the occasion when you may need to cancel your holiday.
In the event of a cancellation up to 8 weeks before arrival, a charge of £25 to cover bank fees and admin costs will be deducted from any balance payment made, and the remainder refunded. Up to 4 weeks before arrival, £25 will be deducted, and 50% of the remainder will be refunded. Within 4 weeks of arrival, no refund will be made. If you choose to leave early, your pitch fee is not refundable or transferable (in practice, our experience is the opposite – many people ask to extend their stay here longer than their original booking).
Adults Only Site.
Pool Farmhouse CL is a quiet ‘Adults Only’ site and Orkney is not normally seen as a ‘family’ holiday destination. We do, on occasions by special arrangement, allow a child, for example, to accompany parents/grandparents that have special interests, for example, in archaeology or bird watching. Contact us with any specific requirements in this regard.
Toilet Fluid
PLEASE NOTE: – We require the use of Green (Organic) Toilet Fluid to avoid damaging our waste disposal septic tank system. Please ensure you are using organic fluid in your toilet or it is empty prior to arrival. Organic fluid is available on site for sale in small “4 uses” bottles and larger 2ltr bottles.
Arrival & Departure
Please arrive after 2 pm and vacate your pitch before 12 noon on your day of departure. Pitches are allocated. We will give you guidance regarding siting and, if necessary, assist with avoiding the grass whilst accessing the hard standings during wetter periods. If we are not at home, our mobile phone number is 07778595017 – please try ringing us, we might not be far away. You may be asked to produce your Caravan and Motorhome Club membership card on arrival. If you cannot prove your current membership of the Club, we reserve the right to ask you to leave, and any payment will be forfeited. We will do our best, where possible, to accommodate earlier arrivals or later departures if this is necessary. Our main concern is to have no more than five outfits on-site at any one time.
Dogs and other animals
We allow a maximum of two dogs per outfit. You are required to always keep your animal(s) under close control and clean up after them.
Visitors
Normally, you are welcome to have daytime visitors during your stay. Please let us know that you are expecting them and provide a list of names and addresses so that we can account for everyone on-site in an emergency. We also need to discuss where they are to park their vehicles. Our guests are responsible for the behaviour of any visitors (including animals) they invite. This is a quiet adults-only site, and our main concerns are safety and that visitors do not disturb fellow guests.
Cars
CLs are intended for recreational purposes and our expectation is that guests bring one car as the towing vehicle. Large motorhomes occasionally bring a car as a ‘run-around’ vehicle. If you wish to bring more than one car, or have visitors arriving in cars, please arrange this with us in advance. We will require the registration numbers of the additional cars so that we know ‘who’s who’ on site. We do not allow charging of electric cars from our EHU’s as our electrical supply may be damaged affecting other users.
Electric Supply
As a result of the length of the electricity supply line, we have only 10A hook-ups, and some domestic appliances are not suitable for use on site. Please alternate the use of any appliances that draw a large amount of current. We charge a flat-rate pitch fee inclusive of ‘reasonable use’ of electricity of 10 kWh per night inside caravans or motorhomes. Any additional electricity used is to be paid for at cost before departure from the site. We do not permit the charging of electric cars, using “splitters”, or using electricity to heat awnings as we believe this is not ‘reasonable use and /or damaging to the environment.’ All connections must be made through the caravan or motorhome commercially installed 240v electrical system. For economy and fire safety, please switch heaters off unless you are on-site and ensure EHU leads are fully uncoiled.
Fire Safety
Please ensure that you observe the Fire Safety Rules of maintaining six meters between units.
Minimum Stay/Busy Periods
Water and waste removal costs make short stays unviable for us. Pool Farmhouse CL is an ideal base for exploring Orkney by day trips and can be very popular at certain times, e.g., during Festivals, that we may only take advance bookings from people planning to ‘stay for or pay for’ more than just a couple of nights over a period. The minimum length of stay can vary between 3 and 7 nights, depending on the popularity of the period.
Behaviour
In line with Caravan and Motorhome Club rules, we reserve the right to refuse acceptance or to terminate the visit of any person whose conduct, or that of their animals, is detrimental to our other visitors or to us.
Special Needs or Disabilities
We will do our best to accommodate special needs or disabilities. Please explain your needs at the time of booking in case we cannot accommodate them or need to make special arrangements.
Loss & Damage
We will not be held responsible for any loss or damage, however, caused to your property or vehicles or any injury to you or your visitors whilst on our property or staying on our CL.
Photographs & email
We sometimes take photographs of the CL for our Facebook page or website and may also use the email address you gave us to contact you about your stay. Please let us know if you would prefer that we do not include you.
We reserve the right to change these conditions from time to time as we see fit, and your continued use of the site will signify your acceptance of any adjustment to these terms. Please familiarise yourself with the Caravan and Motorhome Club’s guidance for staying on a CL on pages 270 & 271 of 2019/2020 Sites Directory & Handbook